mco99 is committed to protecting the personal information of all players, including those accessing the platform from Kuala Lumpur, Penang, Johor Bahru, and across Malaysia. This Privacy Policy explains what data we collect, why we collect it, and how it is used and protected.
Last updated: June 2026 · Effective upon use of the mco99 platform
mco99 collects personal data including your name, date of birth, identification document details, contact information, and payment method information as part of the account registration and KYC verification process.
Your data is used to operate your account, process MYR transactions via Touch n Go eWallet, Boost, FPX, and bank transfers, comply with anti-money laundering obligations, and deliver a personalised gaming experience on mco99.
mco99 uses 256-bit SSL encryption, access-controlled data infrastructure, and strict internal data handling policies. Only authorised personnel with a legitimate operational need access player personal data.
mco99 does not sell your personal data to third parties. Data is shared only with necessary service providers (payment processors, KYC verification services, fraud prevention systems) and regulatory authorities where legally required.
You have the right to access, correct, and request deletion of your personal data held by mco99, subject to regulatory retention obligations. Requests can be submitted to the mco99 support team at any time.
mco99 uses essential cookies to maintain your session and platform functionality, and analytical cookies to understand platform performance. You can manage cookie preferences through your browser settings at any time.
By registering an account with mco99 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
mco99 ("we", "us", "our") operates the online gaming platform accessible at mco99.win and is committed to protecting the privacy and personal data of all individuals who interact with our services ("you", "Player"). This Privacy Policy describes the categories of personal data we collect, the purposes for which we process such data, the parties with whom we may share it, and the rights you have in relation to your personal information.
This Policy applies to all mco99 services, including the Platform website, account dashboard, payment services, gaming products, promotional communications, and customer support interactions. It applies to players registering from Malaysia, including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and all other parts of the country.
This Privacy Policy should be read in conjunction with the mco99 Terms & Conditions, which govern the overall terms of your use of the Platform.
mco99 is the data controller in respect of the personal data collected through and in connection with the Platform. As data controller, mco99 determines the purposes and means by which your personal data is processed.
For all data protection enquiries, including requests to exercise your data subject rights, you may contact us at the details set out in Section 16 of this Policy.
When you register an mco99 account, we collect your full legal name, date of birth, nationality, residential address, and government-issued identification details (such as Malaysian MyKad number or passport number). This information is mandatory for account creation and KYC compliance.
We collect your email address, mobile phone number, and other contact details provided during registration or account management. These are used for account verification, transaction notifications, support correspondence, and — where you have opted in — promotional communications.
We collect information necessary to process deposits and withdrawals, including your payment method type (e.g., Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, FPX), account identifiers associated with those payment methods, and transaction history. Full payment account credentials (such as full card numbers or banking passwords) are never stored by mco99 — these are processed directly by our regulated payment processing partners.
We automatically collect technical data when you access the Platform, including your IP address, device type and identifier, browser type and version, operating system, pages visited, session duration, clickstream data, game sessions played, and wagering activity. This data is used for security monitoring, fraud prevention, platform optimisation, and regulatory reporting.
As part of the mandatory KYC process, we collect copies of identity documents (e.g., Malaysian MyKad, passport), proof of address documents, and evidence of payment method ownership. These documents are used solely for identity verification and anti-money laundering compliance purposes.
Records of your communications with the mco99 support team — including live chat transcripts, email correspondence, and any complaints or dispute submissions — are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
mco99 collects personal data through the following means:
mco99 processes your personal data on the following legal bases:
mco99 uses your personal data for the following purposes:
7.1 mco99 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes.
7.2 We may share your personal data with the following categories of third parties for the purposes described in this Policy:
7.3 All third-party processors engaged by mco99 are subject to data processing agreements requiring them to handle your data in accordance with applicable privacy standards and solely for the purposes for which it is disclosed.
mco99 will never share your personal data with unauthorised third parties or use it for purposes incompatible with those stated in this Privacy Policy without first obtaining your explicit consent.
8.1 As an online gaming platform serving Malaysian players through globally distributed technology infrastructure, some of your personal data may be transferred to and processed in countries outside Malaysia. This may include countries where mco99's hosting infrastructure, game software providers, or KYC service partners are based.
8.2 Where personal data is transferred internationally, mco99 takes appropriate measures to ensure an adequate level of protection is afforded to such data, consistent with the requirements of applicable data protection laws. These measures may include standard contractual clauses, adequacy decisions, or equivalent safeguards.
9.1 mco99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.
9.2 Account data and KYC documentation are retained for a minimum period of five years following account closure, in compliance with anti-money laundering legislation and gaming regulatory requirements. Transaction records are retained for the same minimum period.
9.3 Communications data (support chat logs, emails) is retained for a minimum of three years for dispute resolution and quality assurance purposes.
9.4 Following expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with mco99's data disposal procedures.
mco99 uses the following categories of cookies and similar tracking technologies on the Platform:
You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. Detailed browser-specific instructions for managing cookies are available through your browser's help documentation.
Subject to applicable law and regulatory retention obligations, you have the following rights in relation to your personal data held by mco99:
To exercise any of these rights, contact the mco99 data protection team as described in Section 16. mco99 will respond within a reasonable timeframe and in any event within the period required by applicable law.
12.1 mco99 may send you promotional emails, SMS messages, or in-platform notifications about new games, special offers, reload bonuses, and events — but only where you have provided explicit consent to receive such communications at registration or subsequently through your account settings.
12.2 You may withdraw consent to marketing communications at any time by updating your communication preferences in your mco99 account settings, or by contacting the support team. Withdrawal of marketing consent will not affect your ability to continue using the Platform.
12.3 mco99 will not send marketing communications to self-excluded players or to accounts flagged as at-risk under our responsible gaming monitoring systems.
The mco99 platform is strictly restricted to individuals who are 21 years of age or older. mco99 does not knowingly collect personal data from individuals under the age of 21. Where mco99 discovers that personal data has been collected from an individual below the minimum age, such data will be deleted and the associated account will be closed immediately. Any winnings associated with an underage account may be voided in accordance with mco99's Terms & Conditions.
14.1 mco99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, access controls and role-based permissions for internal data access, encrypted storage of sensitive data at rest, regular security assessments, and two-factor authentication support for player accounts.
14.2 Notwithstanding mco99's security measures, no transmission of data over the internet is completely secure. Players are responsible for maintaining the confidentiality of their own mco99 login credentials and for notifying mco99 immediately in the event of any suspected unauthorised access to their account.
15.1 mco99 reserves the right to update or amend this Privacy Policy at any time. Material changes will be notified to Players by prominent notice on the Platform and, where feasible, by email to registered addresses. The "Last updated" date at the top of this page will be revised accordingly.
15.2 Continued use of the mco99 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept any changes, you should cease using the Platform and contact support to arrange account closure.
For all data protection enquiries, requests to exercise your data subject rights, or concerns regarding mco99's handling of your personal information, you may contact the mco99 data protection team via:
Email: [email protected]
Live Chat: Available 24/7 through the mco99 Platform
mco99's support team operates around the clock, including Malaysian public holidays. We aim to acknowledge all data-related requests within 2 business days and to resolve them within 30 days, unless the complexity of the request requires additional time, in which case you will be informed of the extended timeframe.
mco99 protects your personal data with the same commitment it brings to every part of the platform. Slots, live casino, sportsbook — all in MYR, all secured, all responsibly run.
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